Ratings Key:
 = Outstanding
 = Good
 = Satisfactory
 = Poor
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Overall Satisfaction Ratings
 - Would shop here again - 8.8 out of 10
Likelihood to buy again from this store - Overall rating - 8.8 out of 10
Overall experience with this purchase
Pre-Ordering Satisfaction Ratings
- Ease of finding what you are looking for - 8.4 out of 10
How easily were you able to find the product your were looking for - Selection of products - 8.7 out of 10
Types of products available - Clarity of product information - 8.5 out of 10
How clear and understandable was the product information - Prices relative to other online merchants - 8.7 out of 10
Prices relative to other web sites - Overall look and design of site - 8.2 out of 10
Overall look and design of the site - Shipping charges - 7.6 out of 10
Shipping charges - Variety of shipping options - 8.2 out of 10
Desired shipping options were available  - Charges stated clearly before order submission - 9.0 out of 10
Total purchase amount (including shipping/handling charges) displayed before order submission
Post-Fulfillment Satisfaction Ratings
- Availability of product you wanted - 9.1 out of 10
Product was in stock at time of expected delivery - Order tracking - 8.8 out of 10
Ability to track orders until delivered - On-time delivery - 9.1 out of 10
Product arrived when expected - Product met expectations - 8.9 out of 10
Correct product was delivered and it worked as described/depicted - Customer support - 8.5 out of 10
Availability/Ease of contacting, courtesy & knowledge of staff, resolution of issue
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a1Components
Neutral
Negative