Full Review for

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 1.0 Would shop here again
Overall rating: 1.0 Overall rating
Ease of finding what you are looking for: 4.0 Ease of finding what you are looking for
Selection of products: 6.0 Selection of products
Clarity of product information: 6.0 Clarity of product information
Prices relative to other online merchants: 0 Prices relative to other online merchants
Overall look and design of site: 6.0 Overall look and design of site
Shipping charges: 6.0 Shipping charges

Variety of shipping options: 0 Variety of shipping options
Charges stated clearly before order submission: 7.0 Charges stated clearly before order submission
Availability of product you wanted: 2.0 Availability of product you wanted
Order tracking: 2.0 Order tracking
On-time delivery: 1.0 On-time delivery
Product met expectations: 1.0 Product met expectations
Customer support: 1.0 Customer support

by Online Shopper, Oct 10, 2008

I was told the order was delivered and when I called back to advise that the deliver was not received, I was told that the security code from the Credit Card was wrong. I again repeated the code and was told it still was wrong. However, this card is used frequently with no problems. However, this was not my problem with the experience. The problem was that I 1) the site had me change the billing address because the of the credit card (this I understand), however, the website took it upon itself to also change the delivery address, which I did not notice. So, the delivery was not received on Oct 1 when it should have been and when I called I was told it was delivered to the credit card address. My boss was not in on Thursday and Friday, so on Monday I apologized for the error and asked if he brought the office supplies. He was surprised and advise he also did not receive it. So, I call again and this time was told it was not delived because of the secure code. NOW WHY WAS I TOLD ON THING ONE TIME AND ANOTHER THE NEXT??? AT THIS POINT WHEN I WAS TOLD THE SECURE CODE WAS STILL NOT GOOD, I SAID CANCEL THE ORDER. Now, I have given my opinion, which of course will go in one ear or eye and out the other, but I will never shop office depot on line again.

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