Full Review for NovaLightingStore.com

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 10.0 Would shop here again
Overall rating: 10.0 Overall rating
Ease of finding what you are looking for: 0 Ease of finding what you are looking for
Selection of products: 10.0 Selection of products
Clarity of product information: 10.0 Clarity of product information
Prices relative to other online merchants: 10.0 Prices relative to other online merchants
Overall look and design of site: 0 Overall look and design of site
Shipping charges: 0 Shipping charges

Variety of shipping options: 0 Variety of shipping options
Charges stated clearly before order submission: 10.0 Charges stated clearly before order submission
Availability of product you wanted: 9.0 Availability of product you wanted
Order tracking: 9.0 Order tracking
On-time delivery: 9.0 On-time delivery
Product met expectations: 9.0 Product met expectations
Customer support: 10.0 Customer support

by Online Shopper, Aug 19, 2008

I was not able to use the 25w cfl bulb that was in use in the table lamps that were being replaced. The harp of the lamps was just less than one inch not high enough. The 100w equivalent CFL is needed for reading. I have tried a few different brands of cfl bulbs but all 25w cfl bulbs appear to be the same hight. I have talked with Tony in your customer service department and he is trying to have Nova send out two higher profile harps.

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