Newegg.com Report Card & Customer Reviews

Ratings Report Card*

Newegg.com Newegg.com

Rated by
100,000 customers
since 2001
  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 8.5Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 94% 93% 94%
Neutral — 2% 1%
Negative 6% 5% 5%
Write a Review
*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
See all ratings

by GeForce95, Jul 02, 2008

I love Newegg.com!! Excellent service, prices, and quick delivery. I`ll shop here again! GeForce95
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 4.0 Customer Support
See all ratings

by dd60629, Jun 26, 2008

ordered CD-ROM and 2x2gb memory shipping i selected was ups ground 3day got the order 4 days later CD-Rom was fine but they shipped me wrong Memory had to RMA it which took 3 days to get to them and now its taking them 2-3 days to process it to send me the right one still don't have it so all added up its taking them 2 weeks to get me what I ordered... More
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
1 out of 1 people found this review helpful.

Did you find this review helpful?

Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
See all ratings

by dalerh, Jun 20, 2008

Horrible Horrible customer service. If you are not getting shipments sent to address on your credit card you will experience great trouble. I have had to place order 4 times and they still cant get it right. Address verification doesn't work and even trying to fix on their web site is impossible. They use to be good, but horrible horrible service... More
Would you like to respond?
If you wrote the original review, you may respond to the store's comments.
1 out of 1 people found this review helpful.

Did you find this review helpful?

Newegg.com has posted a response to this review. Read full review
Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
See all ratings

by beth, Jun 19, 2008

If you want any degree of customer service, I strongly advise against placing an order with Newegg.com. I place my order on a Tuesday. I was informed an hour later via email that there was a problem with my credit card. I called my credit card company and confirmed that there was nothing wrong with the card. I called Newegg and they said they would... More
Would you like to respond?
If you wrote the original review, you may respond to the store's comments.
1 out of 1 people found this review helpful.

Did you find this review helpful?

Newegg.com has posted a response to this review. Read full review
Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 1.0 Customer Support
See all ratings

by Robert, Jun 11, 2008

Newegg is a good on-line merchant provided you make absolutely no errors at any step in the process (during or after) because they are 100% inflexible. They simply do not care, they will not bend to help you at all. The first error I made was about year ago or so, I missed a step in the order process to get a free game with purchase, it was something... More
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
3 out of 3 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
See all ratings

by joex444, Jun 10, 2008

Imagine a store that has anything that is the latest and greatest of technology at the lowest prices and ships it to you faster than anyone else. Then imagine a store that does that year after year. That's newegg. That's why I have over 20 purchases with them.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
See all ratings

by jamescyberjoe, Jun 07, 2008

Newegg.com is a good online retailer of PC parts and accessories. I'm a modder and hacker and when I need my next new device the first place and 99.99% the only place I go to is Newegg.com. Their prices are competitive, if not the best and the shipping charges are always low or free. I never received anything damaged in transit and the few times I... More
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
1 out of 2 people found this review helpful.

Did you find this review helpful?

 
Shop for in  
Home | Clothes | Home & Garden | Computers | Jewelry | Toys | Electronics | Sports | All Departments
About eShup .com | Privacy Policy | User Agreement
eShup Sitemap  |  eShup Top Searches  | Get the latest with RSS