Newegg.com Report Card & Customer Reviews

Ratings Report Card*

Newegg.com Newegg.com

Rated by
100,000 customers
since 2001

  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 94% 93% 94%
Neutral 2% 1%
Negative 6% 5% 5%
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by GeForce95, Jul 02, 2008

I love Newegg.com!! Excellent service, prices, and quick delivery. I`ll shop here again! GeForce95
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by dd60629, Jun 26, 2008

ordered CD-ROM and 2x2gb memory shipping i selected was ups ground 3day got the order 4 days later CD-Rom was fine but they shipped me wrong Memory had to RMA it which took 3 days to get to them and now its taking them 2-3 days to process it to send me the right one still don't have it so all added up its taking them 2 weeks to get me what I ordered... More
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1 out of 1 people found this review helpful.

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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by dalerh, Jun 20, 2008

Horrible Horrible customer service. If you are not getting shipments sent to address on your credit card you will experience great trouble. I have had to place order 4 times and they still cant get it right. Address verification doesn't work and even trying to fix on their web site is impossible. They use to be good, but horrible horrible service... More
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1 out of 1 people found this review helpful.

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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by beth, Jun 19, 2008

If you want any degree of customer service, I strongly advise against placing an order with Newegg.com. I place my order on a Tuesday. I was informed an hour later via email that there was a problem with my credit card. I called my credit card company and confirmed that there was nothing wrong with the card. I called Newegg and they said they would... More
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1 out of 1 people found this review helpful.

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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Robert, Jun 11, 2008

Newegg is a good on-line merchant provided you make absolutely no errors at any step in the process (during or after) because they are 100% inflexible. They simply do not care, they will not bend to help you at all. The first error I made was about year ago or so, I missed a step in the order process to get a free game with purchase, it was something... More
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3 out of 3 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by joex444, Jun 10, 2008

Imagine a store that has anything that is the latest and greatest of technology at the lowest prices and ships it to you faster than anyone else. Then imagine a store that does that year after year. That's newegg. That's why I have over 20 purchases with them.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by jamescyberjoe, Jun 07, 2008

Newegg.com is a good online retailer of PC parts and accessories. I'm a modder and hacker and when I need my next new device the first place and 99.99% the only place I go to is Newegg.com. Their prices are competitive, if not the best and the shipping charges are always low or free. I never received anything damaged in transit and the few times I... More
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