Dell.com Report Card & Customer Reviews

Ratings Report Card*

Dell.com Dell.com

Rated by
1,000,000 customers
since2001
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.3Customer Support

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Detailed Customer RatingsStore InformationRatings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 90% 89% 88%
Neutral 3% 4% 4%
Negative 7% 7% 8%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Dec 01, 2008

I am glad to see this product in my hous, and i all time love this product.
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0 out of 0 people found this review helpful.

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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Nov 30, 2008

No surprises. Transaction was smooth and predictable. Delivery was ahead of original schedule.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Nov 27, 2008

With a Dell computer I'm pretty much required to buy their ink so I don't have a lot of options. That said, their prices are reasonable, there is no shipping charge and delivery has always been either on time or early.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Nov 23, 2008

site is very easy to use, well organized and easy to navigate
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 21, 2008

The fine company. Fine production. Excellent service. I intend to buy further in this shop and to recommend to its acquaintances and friends.
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1 out of 1 people found this review helpful.

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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 19, 2008

I love shopping on Dell.com and Outlet.dell.com. I spend more money on these sights than anywhere else! Will use again and again.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 18, 2008

I now own 6 Dell computers. If I ever need another, dell.com is the first place I will look. Since they are here in Texas, shipping takes like 2 days tops, plus I can save hundreds by buying from their large selection of re-manufactured PCs.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Nov 16, 2008

site is easy to navigate Product availability is good prices are fair delivery is ontime customer service is too impersonal and you have to go through a ton of recorded messages before you can get a REAL person. When you do get a person they are in india and can barely speak English.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Nov 13, 2008

This is where I bought printer cartridges for my Dell printer. They are very expensive, but nobody carries the new cartriges for much less. I bought a multipack to last a while.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 12, 2008

I was satisfied. My order arrived within a few days. The product was exactly what I had ordered.
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