Full Review for BuyAndWalk.com

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 6.0 Would shop here again
Overall rating: 5.0 Overall rating
Ease of finding what you are looking for: 10.0 Ease of finding what you are looking for
Selection of products: 0 Selection of products
Clarity of product information: 0 Clarity of product information
Prices relative to other online merchants: 10.0 Prices relative to other online merchants
Overall look and design of site: 10.0 Overall look and design of site
Shipping charges: 0 Shipping charges

Variety of shipping options: 10.0 Variety of shipping options
Charges stated clearly before order submission: 0 Charges stated clearly before order submission
Availability of product you wanted: 10.0 Availability of product you wanted
Order tracking: 10.0 Order tracking
On-time delivery: 10.0 On-time delivery
Product met expectations: 5.0 Product met expectations
Customer support: 0 Customer support

by Online Shopper, Jul 09, 2008

The actual color of the product I ordered was completely different than what was shown on your website. Perhaps, the color should have been noted in words. It appeared to be a royal blue on the website; however, when I got the product they were a navy color. I would've returned them but I did not have time to shop for a replacement pair.

Store Response

Dear Customer,My name is Carlos Federico Muņoa Gimenez, I am part of the Marketing Staff for Buyandwalk.com. As I believe every suggestion, comment, complaint from our customer is a must see for us to improve, I would like to thank you in advance. Regarding your problem I am deeply sorry for what happends. I am personally taking this issue in my own hands now to deliver the best and most accurate description for our items since the Buyandwalk team is seeking to improve its images and also we are updating our descriptions, if you find something else wrong please don´t hesitate to send us an email at cs[at]buyandwalk.com or please contact us through our toll free number 1.888 462 2892.Thanks and sorry for the inconvenience.Carlos Federico Muņoa Gimenez
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