Best Buy® Report Card & Customer Reviews

Ratings Report Card*

Best Buy® Best Buy®

Rated by
1,000,000 customers
since2001

  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.3Customer Support

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Overall Rating
History
Past
Week
Past
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Past 3
Months
Positive 89% 89% 89%
Neutral 4% 4% 4%
Negative 7% 7% 7%
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 04, 2008

I found everything to my satisfaction. That is why I repeatedly use these stores for my shopping experience.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 04, 2008

fantastic website. Easy to navigate and find item. I love to shop on line and order with pick up in store instead of shipping/saves running around. However if you see a price on line and then go to the store to purchase often the price is not the same and Best Buy will not give you the price even when I have showed them a print out of the item with...More
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Dec 04, 2008

Prices are always high compared to online retailers. You have to look for deals to bother going there or just for convenience.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Dec 03, 2008

having forgotten that every item i got form this store previously fell apart almost inmediately I fell for their marketing strategy- the client is always a pussycat - there are the most arrogant thieves in the industry
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 03, 2008

product was a little more expensive than other stores but was shipped quickly and arrived on time
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 02, 2008

Best Buy is a favorite place of mine to shop, and it was an easy shopping experience
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Dec 02, 2008

I have been having serious problems with my mail the last couple of months, however, I'm sure, as in the past, that my videos would have arrived in the timely manner(they didn't show up, so re-ordered)had I not had problems.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Dec 02, 2008

When I order something that has a release date. I want it on release date or at the latest the day after, not the next week. I rode my bike to the mall and back to buy this game in 3 days less time than it took you to mail this to me.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 02, 2008

Good job!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 02, 2008

Overall experience above average-did not appreciate UPS leaving package on the porch without having someone sign for it- They just ring bell and leave package without a response. What if I was not home and someone took the package from my porch?
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