BestBuyEyeglasses.com Report Card & Customer Reviews

Ratings Report Card*

BestBuyEyeglasses.com BestBuyEyeglasses.com

Rated by
2,500 customers
since 2004
  • Overall Rating: 8.2Overall Rating
  • Would Shop Here Again: 8.2Would Shop Here Again
  • On Time Delivery: 8.1On Time Delivery
  • Customer Support: 8.0Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 87% 81% 84%
Neutral 9% 8% 6%
Negative 4% 11% 10%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 05, 2008

The product was the least expensive I've found anywhere! The shipping was fast.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Oct 02, 2008

The sunglasses I purchased are the only ones I have worn for over 20 years. I hope you never stop selling that style.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 01, 2008

Your service and products are superior. I have already recommended your company to others and they too have made purchases.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 30, 2008

I feel like my right lens prescription is not nearly as good as the left lens, and I am wondering about a procedure to replace that lens after I get a new prescription.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 30, 2008

very pleaed with the whole process
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, Sep 29, 2008

My order was a month and a half late and I was kept in the dark about it's status. When I ordered, the glasses were marked as in stock- if I'd have known it was gonna take this long I would have gone to the mall.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Sep 29, 2008

When I first called bestbuy, I was able to talk directly to a person. When I tried to get an order fixed, I had to wait until the regular office was open which meant I had to make a long distance phone call. That cost me extra on this order.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 29, 2008

Sizing information should be included on your site. I ordered the wrong size because I was not exactly certain how to measure myself for eye glasses.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 29, 2008

I chose this company because it's BBB approved and had great reviews. I'm glad I did! Frame price/selection is great. I bought Rx lenses w/ Babyphat frames. They arrived on time in perfect condition. Customer service was very helpful. Highly recommend!
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 28, 2008

I purchased two pair of Dolce and Gabbana sunglasses. I don't believe they are authentic.
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