Web Stores America Report Card & Customer Reviews

Ratings Report Card*

Web Stores America Web Stores America

Rated by
2,500 customers
since 2003
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 7.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 100% 91%
Neutral — — 3%
Negative — — 6%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Aug 26, 2008

The shipping address had the wrong zip code, which delayed delivery until after I returned from vacation. When I received the dehumidifier, it did not work. I tried calling the manufacturer but gave up after 30 minutes on hold. I tried calling Web Stores and was told by automated voice mail that I had to completete an on-line form to return the defective... More
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 21, 2008

They should ship to APO addresses using the US Postal Service for US citizens living and working overseas.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 12, 2008

I love the ALEN dehumidifier. It has worked wonderful so far and definitily reduced the basement odors and wettness in my basement. I recommend this product to anyone who has high wettness and basement odors in their homes. It works real quietly and easily mauveurs on wheels throughout my basement where I want to place it. I have an old house over 100... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Jul 31, 2008

The product I ordered said it was quiet and it is louder than the diswasher or vent on the stove
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jul 29, 2008

Web stores needs to have out of stock shown on their we site like other businesses.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 29, 2008

Easy to use and delivered as promised. What more could you ask for?
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 26, 2008

thanks.... great purchase experience
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jul 26, 2008

Easy buy, Will shop again.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 18, 2008

My original delivery date was pushed forward a week but it was delivered only 4 days late. You did keep me advised as to the schedule.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 14, 2008

no problems at all, would use again.delivered on time in excelent condition. packing was superb.
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