Kitchen Universe Report Card & Customer Reviews

Ratings Report Card*

Kitchen Universe Kitchen Universe

Rated by
2,500 customers
since 2003
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.8Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 87% 89%
Neutral — 13% 7%
Negative — — 4%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 20, 2008

It would help if your confirmation email included the products being ordered. I order a lot online and didn't initially remember what I had ordered from Kitchen Universe.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 30, 2008

Coffee grinder not as discribed. Did NOT have timer switch, nor push-botton front switch. Grinder works well but info on web site was incorrect.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 30, 2008

Fast shipping. No hassles. Glass item arrived intact. It was packed very well for shipping.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 22, 2008

Ordered for my mother and she was completely satisfied with the product.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 18, 2008

I am satisfied with the product I ordered and it arrived on the date anticipated in good condition.
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0 out of 0 people found this review helpful.

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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 08, 2008

Order processing is very long. Days after the order is placed it sits in 'picking'.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 23, 2008

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 12, 2008

Delivery scheduled for Friday received Monday. We scheduled a dinner party for Friday and used another Raclette machine as a substitute. I wish my wife hadn't seen the delivery schedule for Friday.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 09, 2008

good experience. Fast. Just what I wanted.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, May 18, 2008

I really wanted the vitamix with the black base, but the white one is fine. My card was charged by kitchen universe and vitamix, but kitchen univ. did resolve the issue, and they contacted me promptly. Thank you. The box was damaged when it arrived, but the vitamix seems to be fine.
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