Gateway Report Card & Customer Reviews

Ratings Report Card*

Gateway Gateway

Rated by
75,000 customers
since 1999
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 8.6On Time Delivery
  • Customer Support: 7.5Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 92% 92%
Neutral — 6% 4%
Negative — 2% 4%
Write a Review
*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, Aug 09, 2008

This questionaire is a pain the ASS. I fill it out and then have to change my comments because they are more than 256 characters ? This is the second time I have responded to this same purchase survey.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 7.0 Customer Support
See all ratings

by Online Shopper, Aug 04, 2008

I am very happy with my purchase.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, Aug 04, 2008

We are still setting it up/I am dismayed that the Driver CD shipped with the computer did not work/that we had to go on the internet to find one/I do not intend to use this on the internet/not happy to be required to do so to set it up.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 1.0 Customer Support
See all ratings

by Online Shopper, Jul 30, 2008

Very dissapointed! Waited ten days and stayed home to sign for delivery only to find out it was never sent and was still waiting to be picked up by UPS and would take another week to get.Did not even offer an apology or expedited shipping. Canceled order
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, Jul 29, 2008

I have always enjoyed my experience with Gateway and will continue to use it as my source for all computer needs.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
See all ratings

by Online Shopper, Jul 28, 2008

My order actually arrived earlier than I expected! That was a very pleasant surprise! I had no problems whatsoever tracking my order the whole time.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 7.0 Customer Support
See all ratings

by Online Shopper, Jul 27, 2008

It was frustrating to wait for 1 full hour on hold on the phone before I got through to a technical support person.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 1.0 Customer Support
See all ratings

by Online Shopper, Jul 26, 2008

The laptop I ordered CD tray will not open. I have tried to contact gateway more than once by phone. All I get is loud music then when someone does answer the phone they just put you back on hold. I plan to return the laptop.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
See all ratings

by Online Shopper, Jul 24, 2008

Gateway has THE WORST cust svc that has EVER existed... They even messed up correcting their problem. I will never recommend purchase from Gateway-I plan on detailing my issues with Gateway at every opportunity so that NO ONE EVER goes to Gateway again.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
See all ratings

by Online Shopper, Jul 24, 2008

Could not get through on your 800 line.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

  1  |  2  |  3  
Shop for in  
Home | Clothes | Home & Garden | Computers | Jewelry | Toys | Electronics | Sports | All Departments
About eShup .com | Privacy Policy | User Agreement
eShup Sitemap  |  eShup Top Searches  | Get the latest with RSS