AJ Madison Report Card & Customer Reviews

Ratings Report Card*

AJ Madison AJ Madison

Rated by
2,500 customers
since 2002

  • Overall Rating: 7.4Overall Rating
  • Would Shop Here Again: 7.6Would Shop Here Again
  • On Time Delivery: 7.2On Time Delivery
  • Customer Support: 7.0Customer Support

Customer Certified

Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 67% 82% 75%
Neutral 33% 11% 6%
Negative 7% 19%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Aug 19, 2008

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 18, 2008

we are very pleased with our new wall oven,and the quick delevery
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 13, 2008

Item came in damaged, with scratches on front of item. Had to touch up with white paint.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Aug 12, 2008

Delivery people were not great. They scratched our hardwood floors and didn't reconnect some wires that they disconnected when they removed the doors of the refrigerator to get it into the house. I had to run out to the truck to have them come back in so they could fix the door issue.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 12, 2008

I have not yet received the merchandise so it is tough to complete the questionnaire.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 11, 2008

The item was delivered after 10pm after several calls from the trucker making the delivery time later and later
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Aug 09, 2008

MY HUSBAND AND I ORDERED A COIN OPERATED WASHER AND DRYER, WE ALSO ORDERED THE OPTIONAL COIN CHUTE FOR BOTH. WE HAD SOME LEASED WASHER AND DRYER AT OUR RENTAL PROPERTY, AND HAD THEM REMOVED ONE DAY BEFORE YOUR DELIVERY. UNFORTUNATLY ONLY ONE COIN CHUTE ARRIVED WITH THE DELIVERY. OUR TENANTS ARE UPSET BECAUSE THEY CANNOT USE THE PRODUCTS YET. PLEASE SHIP... More
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Aug 07, 2008

Excellent service
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Aug 06, 2008

Before I placed my order it said anything under 12 BTU would be delivered ups or fedex. This was not the case it was yellow freight, when I contacted aj by email no response and when I called and told them that they could not deliver that where i lived and they need my cell so I could meet them somewhere. They gave me the number to yellow freight, this... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 05, 2008

The line kit was back ordered, but arrived several days following the heat pump unit. I had not received notice that the shipment was being split, so called to enquire about it. The customer support line was busy, but the notice of the place in the queue helped to pass the waiting time. The customer support person was immediately able to locate my order... More
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