US-Mattress.com Report Card & Customer Reviews

Ratings Report Card*

US-Mattress.com US-Mattress.com

Rated by
5,000 customers
since 2001
  • Overall Rating: 8.2Overall Rating
  • Would Shop Here Again: 8.1Would Shop Here Again
  • On Time Delivery: 8.0On Time Delivery
  • Customer Support: 8.2Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 82% 82% 83%
Neutral 6% 7% 6%
Negative 12% 11% 11%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Jane, Jul 02, 2008

Friday June 19/08: Placed mattress order during late night hour. Sat June 20: Debit posted to my account Monday June 23: After inquiring,received email from R.S., customer service saying my order had been shipped out that day. (6-23-08) Tuesday July 1: After an email inquiry another email response from R.S. with shipping and tracking info, plus... More
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by m97641, Jun 12, 2008

I do not recommend this website. I purchased a Tradewins Echo Falls bedroom set and mattress. I was initially told to expect delivery in about 4 weeks, as the furniture had to ship from the manufacturer. They never called or emailed me any status on my order. I had to call them repeatedly to inquire. After 3 weeks I was told an item was received... More
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