Newegg.com Report Card & Customer Reviews

Ratings Report Card*

Newegg.com Newegg.com

Rated by
100,000 customers
since 2001
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.4Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 88% 95% 92%
Neutral — 1% 1%
Negative 12% 4% 7%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 20, 2008

Newegg's website and delivery service is excellent. Unfortunately, the product I received is not working properly and I plan to return it to Newegg for a refund
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 19, 2008

newegg rocks!!!
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 19, 2008

Order was delivered on time but to wrong home. UPS phone tracking (not given online) said delivered to "1058" - my address is 1068. Newegg has correct address (used many times). Fortunately, neighbor got package to me.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 17, 2008

Satisfied as usual.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Jul 15, 2008

I found it distrubing that I have order products online many times with no problems, even when the shipping address did not match the billing address, or not on file with the credit card company. I really needed my product.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 14, 2008

I have shopped Newegg many times and have had excellent results every time.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jul 14, 2008

It's unfortunate my product did not perform as expected. This was the first time I ever had to return something I purchased from you and was delighted to find your customer service to be one of the best I've ever dealt with.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 13, 2008

Excellent web site, order process, shipping, tracking, ...
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 13, 2008

Just keep doing what your doing and your business will prosper!! Great site to buy from!!!
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 12, 2008

problem with UPS-they said they atemptd del and no one was home to sign was home all day no atemptd deliv note was left and dog did not bark Called UPS and complained It was dlivrd safely the next day. This is not the first time with this prob.
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