BabyUniverse.com Report Card & Customer Reviews

Ratings Report Card*

BabyUniverse.com BabyUniverse.com

Rated by
10,000 customers
since 2000
  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.5On Time Delivery
  • Customer Support: 8.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 87% 94%
Neutral — 3% 2%
Negative — 10% 4%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 03, 2008

Loved the products! They were even more cute in person that the picture showed. I received the items very fast. Happy customer.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 30, 2008

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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Aug 27, 2008

I receive the wrong item, could not speak with customer service, returned it and still have not received a refund.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 26, 2008

Great website, congratulations!
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Aug 14, 2008

When package was opened one of the parts to the baby bed was dented.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 07, 2008

i FELT LIKE THE MONKEY WOULD BE LARGER THAN IT ACTUALLY WAS.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Aug 05, 2008

The box that was shipped was completely destroyed by the time it arrived. Luckily I was was home to bring package inside because has it sat an hour longer it would have poured causing damage to the car seat. It is unlikely that I will buy from baby universe again because the item was a gift and I was embarrassed by the appearance of the packaging.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Aug 02, 2008

the product looks beutiful online but when i receved the merchandise it was compleatly different, and the fabric is didnt met my expectation.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 29, 2008

A great internet experience!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 15, 2008

Excellent place to do business. Will definately recommend to others and shop again.
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