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Tower.com Report Card & Customer Reviews

Ratings Report Card*

Tower.com

Rated by
100,000 customers
since 1999

Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support

Overall Rating History	Past Week	Past Month	Past 3 Months
Positive	—	—	20%
Neutral	—	—	—
Negative	—	—	80%

*Ratings are for the past 90 days only.

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	On Time Delivery
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by andreasms, Jul 10, 2008

Ordered the DVD boxset on June 20th. Shipped on June 24th. And after exactly 10 working days, I had my ordered, which is excellent for an international order. Perfectly, doubled sealed, excellent packaging. Plus, Tower.com had the lowest prices available, and quite good shipping options. I was in doubt whether I was right for ordering from Tower... More

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10 out of 14 people found this review helpful.

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by Andy, Jul 08, 2008

A simple DVD order could not be completed with Tower.com! I waited 6 weeks for the DVD and still nothing. They were quick to charge my CC but NO DVD and I was NOT able to talk to anyone on the phone...had to leave a message. Go to another place to shop. They don't have it down yet.

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11 out of 18 people found this review helpful.

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by Dan, Jun 17, 2008

The initial order went OK, but got "Lost, the Complete First Season" and it had a duplicate Disc 1 and no Disc 2 in the box. I got an OK to return it, then......waited...and waited...checked in with them via e-mail...then waited...then they cancelled my order (waiting for a replacement) without telling me. But they waited over 2 months before doing... More

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22 out of 25 people found this review helpful.

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	Would Shop Here Again
	On Time Delivery
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by aashy, Jun 11, 2008

TOWER IS FRAUD!!!!! They stole my money!! I needed my books right away and since the site said "in stock" I order the books and paid extra for the item to be shipped, it has been weeks!!!! my break is over!! and my books still have not been shipped!! When I called customer service, the rep told me that they are waiting for the books to be shipped... More

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25 out of 30 people found this review helpful.

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	Would Shop Here Again
	On Time Delivery
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by teddy, Jun 03, 2008

Pros: Cheap Prices and that's about it. Cons: Poor EVERYTHING-YOU-CAN-POSSIBLY-IMAGINE I need a textbook in time to study for an exam(MCATs). Website clearly said it was in stock. For 5 days straight, the product was never shipped so I called. Customer service agent was not very friendly, not very knowledgeable. Said it took the company 2-4... More

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10 out of 15 people found this review helpful.

Tower.com has posted a response to this review. Read full review

	Overall Rating
	Would Shop Here Again
	On Time Delivery
	Customer Support
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by CAUTION, May 09, 2008

Bought a new CD online. No order confirmation but was charged immediately. When it arrived the package was open and the CD was used. After emailing they agreeded to refund after return. I returned the item 3 months ago and still haven't received credit. I emailed customer service and still have no response. This place is a fraud. I'm contacting... More

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19 out of 25 people found this review helpful.

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Tower.com Report Card & Customer Reviews

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