Sears.com Report Card & Customer Reviews

Ratings Report Card*

Sears.com Sears.com

Rated by
5,000 customers
since 2000
  • Overall Rating: 7.6Overall Rating
  • Would Shop Here Again: 7.9Would Shop Here Again
  • On Time Delivery: 7.8On Time Delivery
  • Customer Support: 7.6Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive — 77% 76%
Neutral — 7% 10%
Negative — 16% 14%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Jul 25, 2008

I had good service, and the product is great. I purchased a bagless vacuum cleaner, which has performed very well. I had no trouble understanding the product, and I'm very satisfied with it.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 25, 2008

Hope that you can carry more in the sizes of student jeans and big men pants and shirts
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Jul 25, 2008

Could be better. Website is clunky and a bit difficult to use. If they expect to survive they need to be more user friendly.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Jul 25, 2008

SEARS PRICES AND SHIPPING CHARGES GET TO HIGH ON SOME ITEMS AND I WILL LOOK FOR A BETTER PRICE.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 25, 2008

I LOVE SHOPPING SEARS AND ALWAYS WILL. THE OVERALL EXPERIENCE IS THE BEST EVER. THEY FOLLOW THROUGH WITH PHONE CALL FOR A DELIVERY TIME. WHATEVER THEY TOLD US IS JUST WHAT HAPPENED- NO CONFUSION.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jul 23, 2008

Iwas buying a replacement chain saw chain and a bar, for my husband as long as i had the molde no and serial no was no problam took me right their. Was done in a half hour parts were here in 3 days. Was great keep up the good work.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Jul 23, 2008

Well designed site. Very good prices. Easy to use site. Very good selection.
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Overall Rating: 0.0 Overall Rating
Would Shop Here Again: 0.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Jul 23, 2008

When I was looking for humidifier filters for my one year old humidifier, I could not get any at the store. Only way to purchase was to order it, and I refuse to be bullied into paying extra shipping charges for items that should be kept in stock for more than current year models of appliances. This was the last time I will ever shop at SEARS for anything... More
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jul 23, 2008

Sears is available for event tickets through ticketmaster and I find this additional feature one of the best ideas any credit card provider has come up with.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jul 23, 2008

Sears is is consistent with their good customer services and on time delivey. They have updated the look of their stores and website over the last couple of years. I have even purchased some of their clothes for work (skirts).
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