Nordstrom Report Card & Customer Reviews

Ratings Report Card*

Nordstrom Nordstrom

Rated by
5,000 customers
since 1999
  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 9.1Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 100% 95%
Neutral — — 3%
Negative — — 2%
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*Ratings are for the past 90 days only.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Aug 20, 2008

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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Aug 19, 2008

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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 19, 2008

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 18, 2008

Nordstrom always has an excellent selection of good to superior quality clothing, shoes and accessories. Merchandise is almost always excellent quality, and they promptly take back damaged or unwanted merchandise. Additionally, they now offer the option of ordering on-line and picking-up merchandise in the store!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 18, 2008

Everyone knows Nordstrom is very expensive, but I bought a nice peacoat jacket for $65, which is a steal in my opinion. The whole process was very nice. I'd shop there again.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Aug 17, 2008

Fairly easy to navigate the web site. Free shipping over a certain price cap was an incentive. Could have picked up order at nearby store, but was able to save time and fuel costs, along with temptation to shop for other items. Items were shipped separately but order was delivered in a timely manner. Merchadise was in mint condition.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 17, 2008

Nordstroms has the best inventory in the world. No matter what you can return your merchandise. They have the Personal Touch Personal Shopping experience. The clothes are top of the line, even the on sale merchandise is top of the line. When you receive your purchase its look receiving a gift. Never any problem with delivery of my merchandise or... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 16, 2008

Excellent website!User friendly.Easy to read.Detailed and concise information.Enjoy the 'You Might Also Like' feature.Disappointed there are not as many sales as other merchants.The lines that are carried are not affordable for me.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 15, 2008

Nordstrom on-line was great. Easy to use and browse. They had a wide selection of sale and non-sale items. i was very pleased.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Aug 14, 2008

Prices too high on most items. Service is good though. On line services as far as discounts and sales not good. Not enough Petite Plus sizes. Inventory very limited in this area.
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