Staples Report Card & Customer Reviews

Ratings Report Card*

Staples Staples

Rated by
975,000 customers
since 1999
  • Overall Rating: 9.1Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 9.1Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 94% 95% 95%
Neutral 3% 2% 2%
Negative 3% 3% 3%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, May 30, 2008

IT WAS EASY TO SHOP, AND GOT PRODUCT NEXT DAY, THE BEST WEBSITE.
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4 out of 6 people found this review helpful.

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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 30, 2008

Custmer service was very good. THey gave me exactly what I asked for without doubting me.
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1 out of 1 people found this review helpful.

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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, May 30, 2008

I navigate this site often to order office products. It is efficient and easy to use. The prices aren't always the best value. There are other office supply stores that give better pricing. Sometimes the ease and selection lead the purchase. Staples has a large selection of items.
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0 out of 0 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 30, 2008

The item purchased was actually below the price I expected to pay. I actually received the item 3 days ahead of schedule. So far I have not had a problem and I look forward to using the site again.
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0 out of 0 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 30, 2008

I found exactly what I wanted at a sale price. It was easy to order. I was very satisfied with every aspect of dealing with staples.
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0 out of 0 people found this review helpful.

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Overall Rating: 0.0 Overall Rating
Would Shop Here Again: 0.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, May 30, 2008

I did not purchase from their website but at one of their stores.
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0 out of 0 people found this review helpful.

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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, May 29, 2008

Just found what I wanted pretty quickly, clicked, filled out payment info, and that was that.
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0 out of 0 people found this review helpful.

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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, May 29, 2008

The online version of Staples has more items than the brick and mortar stores, but the ability to actually see the quality of the items (i.e., computer desks and file cabinets) is crucial to my decision making.) The online store is fine for ink cartridges, label refills, etc.
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0 out of 0 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, May 29, 2008

I shopped in person. I had to wait for help they did not have enough people woekinr that day.
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1 out of 1 people found this review helpful.

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Overall Rating: 0.0 Overall Rating
Would Shop Here Again: 0.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 29, 2008

It's about the same as Office Depot but the rebates arrive much quicker. That's a significant advantage.
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1 out of 1 people found this review helpful.

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