Wilsons Leather Report Card & Customer Reviews

Ratings Report Card*

Wilsons Leather Wilsons Leather

Rated by
10,000 customers
since 2002

  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 9.2Customer Support

Customer Certified

Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 88% 94% 94%
Neutral 6% 2% 2%
Negative 6% 4% 4%
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*Ratings are for the past 90 days only.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Sep 06, 2008

I purchased the item, received it, & kept it. However, a few days later I recvd an email stating I was being credited for my return. It took some time on the phone with cust svc to resolve the issue and 2 phone calls as I was disconnected the first time.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 01, 2008

Could not figure out how to track packages ever. Link did not work or did not acknowledge me when logged in, did not have tracking info available.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Aug 29, 2008

my item was backordered the cancelled. i have no idea where to find this item, and i've looked everywhere including other large vendors, amazon, ebay and several other online stores. I'm very frustrated because this was a replacement gift for a friend because i lost her previous one. the order would have just sat there until wilson's closed unless i... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 29, 2008

I am sorry the new stores are going out of business.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Aug 28, 2008

good product - arrived as promised
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Aug 28, 2008

I need to return a coat only to find out the stores by my area are closed now I have to travl about 75 miles to return it. I am not Happy
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 26, 2008

Little high on Shipping costs, but have quality products.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 23, 2008

na
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Aug 20, 2008

This is the second item I purchased from Wlsons Leather. Both items were good deals since they were on clearance. However, I was directed to the site from a website called "My Bargain Buddy". I was given a code to use for free shipping, but if you input the code for the free shipping the clearance discount disappeared. Wilson Leather contacted... More
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 18, 2008

The products I order were delivered on time and in excellent condition
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