DeepDiscount.com Report Card & Customer Reviews

Ratings Report Card*

DeepDiscount.com DeepDiscount.com

Rated by
50,000 customers
since 2002
  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 7.7On Time Delivery
  • Customer Support: 8.1Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 94% 89% 84%
Neutral 2% 5% 7%
Negative 4% 6% 9%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jul 24, 2008

Very good experience. Will buy again!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 24, 2008

I am happy with everything from ordering to checkout. I have only ONE neg comment and that is how the tracking system is configured. It could be a lot better and not as convoluted. It should be a 1 click step after signing in.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 24, 2008

I love DD's I think they are one of the best store's I've ever found online.... I have ordered several times over several years from Deep Discounts, and have referred others to them.. I use them for Gift's and personal pleasure quite often... Movies, Music and have never once been disappointed.. Thank You!!!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 23, 2008

Wonderful selection and great prices and a very user-friendly site. Also, excellent follow up and communciation. I love DeepDiscount!
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 23, 2008

I've been very satisfied with products & prices. The 2 returns I made were my fault for incorrect ordering & DeepDiscount provided nice assistance.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 23, 2008

Alaways lowest prices and best deals.Offers otpion for free s&h!! Excellent and efficient customer service. A++
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 23, 2008

I had accidentally bought 2 complete series of buffy the vampire slayer. I have called customer service at deepdiscount which advised that I can return one of the purchases and get my money refunded to my account. I am totally satisfied with my purchase
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Jul 22, 2008

Deep Discount "lost" this order. It took two phone calls to get it found. The reps kept making excuses about the order system being overloaded from the 20% off sale, but there are other problems because an item which I ordered in May and received as a backorder still shows as an open item even though I have a confirmed cancellation of the item... More
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 22, 2008

It took over three weeks to receive my movie. Amazon is much faster.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Jul 22, 2008

I was not able to get into the site to see about the order as my email address was refused several times. I hoped products would arrive and they did. The products are exactly as ordered with one item to arrive.
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