JCPenney Report Card & Customer Reviews

Ratings Report Card*

JCPenney JCPenney

Rated by
10,000 customers
since 1997
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.6Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 86% 90% 92%
Neutral 6% 5% 5%
Negative 8% 5% 3%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Aug 18, 2008

Penneys is definitely APO/overseas friendly..helpful for military families needing American products. My experience has been that the products are usually the same as offered.I like the variety of styles and prices..and their sale items too....
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 18, 2008

I had been looking for a heavier long robe in many stores hopeing to find locally. Could not find and went to Penneys store. Womans dept personnel helped me go online and find robe I wanted, with no shipping cost. This meant a great deal to me as she was very helpful. The pros on ordering online was I had all kinds of choices and the cons/could... More
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Aug 18, 2008

PLeasant experience. Don't know why there's a minimum character requirement, but maybe I've reached it by now and can stop typing now.
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Overall Rating: 0.0 Overall Rating
Would Shop Here Again: 0.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Aug 18, 2008

I have not bought anything online from JC Penney's in the last six months.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 18, 2008

I do shop often on this site.When,on occasion, I've had to return something or make a exchange it has been very easy and convenient.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Aug 18, 2008

items were not available in color or size, sale price not clearly marked, sales rep do not ask you if you need assistance, no registers were opened, there were 4 people on the long lines
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Aug 18, 2008

HAVE SHOPPED J.C. PENNEY'S FOR YEARS. MERCHANDISE HAS ALWAYS BEEN SATISFACTORY.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 18, 2008

I have ordered neumorous items and never had a better experience than dealing with JC Penney on-line reps. They were THE BEST of THE BEST!
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Overall Rating: 0.0 Overall Rating
Would Shop Here Again: 0.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Aug 18, 2008

JcPenney is not where I go to shop online. Their clothes are tacky and out ot style.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Aug 18, 2008

Take or leave it , not that impressed with Pennys, seems they are trying to copy others stores. They always seem to follow others after others completed new ways of customer service.
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