Sears.com Report Card & Customer Reviews

Ratings Report Card*

Sears.com Sears.com

Rated by
5,000 customers
since 2000
  • Overall Rating: 7.9Overall Rating
  • Would Shop Here Again: 8.1Would Shop Here Again
  • On Time Delivery: 8.1On Time Delivery
  • Customer Support: 7.7Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 79% 83% 80%
Neutral 14% 8% 8%
Negative 7% 9% 12%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Aug 19, 2008

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 19, 2008

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Aug 19, 2008

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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Aug 19, 2008

I like to shop over the internet because I can do it at any time of the day and it gives me a chance to compare what different companies have to offer.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Aug 19, 2008

happy with purchase and price. My son wanted an exercise system with weights. He started to buy one he saw in the paper but decided on this one instead when we saw it on-line. He has been very happy with it and has used it quite a bit.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Aug 19, 2008

Sears is, at best, a mediocre retailer - both online and at their stores. Prices are, almost always, alittle bit higher than other retailers. Although customer service people are polite and friendly, their knowledge of the individual products is relatively poor. CS people all seem to be inexperienced - probably due to high employee turnover.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 0.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Aug 19, 2008

Difficult to navigate and find product. Product was not delivered and phone calls were necessary. Not a good experience
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 19, 2008

overall experience was fair. They should fine tune the order tracking a little.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Aug 19, 2008

I don't remember what we were looking for. We've never gone to Sears and not been satisfied with what we bought, or the service we received. We bought our kitchen appliaces there. They're great, and have lasted a long time.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Aug 18, 2008

Nothing much to note here, except of course after I made the purchase the same item elsewhere sold for $30.00+ lower and free s/h.
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