Overstock.com Report Card & Customer Reviews

Ratings Report Card*

Overstock.com Overstock.com

Rated by
575,000 customers
since 2000
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 70% 90% 89%
Neutral 12% 4% 4%
Negative 18% 6% 7%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Aug 19, 2008

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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, Aug 18, 2008

One of the diamonds were loose. Had to have a jewler tighten the diamond.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 14, 2008

I pre-ordered the book Breaking Dawn, which was released on August 2nd. We were at a book release party at midnight on August 2nd at a book store, and I was sorry I had pre-ordered, since my daughter very much wanted to read it right then. I figured we would have to wait a week or so to get it. Much to my surprise and my daughter's delight, the book... More
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Aug 13, 2008

This is he third phone skin I have ordered from overstock. Unfortunatly 2 out of the three that I recieved were not the same skin that displayed when I ordered them. I have purchased many items from Overstock to inlude jewelry, IPOD accsessories and phone accsessories and this has been the only item I have had a problem with. All my other purchase have... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Aug 12, 2008

overstock is the best online shopping experience i have had...
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 12, 2008

Good Purchase.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 11, 2008

The item we purchased was just as described and arrived on time. We are very please with our purchase and have already recommended it to a friend.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 11, 2008

Easy to order and track purchase, was delivered on the day specified.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 10, 2008

Overstock.com is the first place I look for any durable goods/have been shopping for several years and never been disapointed.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 09, 2008

I ordered two chairs as a gift. Only one arrived. Overstock was not aware of this. The shipper lost it, and no one contacted me. One chair was replaced, but it was not a match to the first, since overstock no longer had the original in stock. Not an ideal situation.
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