Brylane Home Report Card & Customer Reviews

Ratings Report Card*

Brylane Home Brylane Home

Rated by
100,000 customers
since 2001
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.7Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 83% 87% 88%
Neutral 7% 5% 5%
Negative 10% 8% 7%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 22, 2008

Items did not look anything like the photo in the catalog, very disapointing.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 22, 2008

I am most impressed with the quality of your products and the prices. I have purchased many things from Bylane and am always satisfied. You shipping is VERY quick and accurate.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 21, 2008

very pleased with order....felt like it took forever to get here but....it was worth it....thank you
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 21, 2008

My items actually arrived a little before the expected date. I was very excited and am thrilled with my purchases.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Aug 20, 2008

I personally like Brylane Home but my last experience regarding a bedset I bought was not good. I called to inform the representative I received my package but it was missing sheets. The first response was it would take 6-8 weeks for me to get the sheets. The first response should have been, I am sorry for the inconvenience. Then I made the suggestion... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 20, 2008

Product was as described and was what others said it was in their comments. Very pleased with this product. My husband has difficulty with getting in & out of the tub & I wanted something that would be safe for him to step on when getting out of tub. This was perfect.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Aug 20, 2008

I did not receive the free gift with my order
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 20, 2008

Love everything I've gotten from Brylane Home!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 20, 2008

sales are good
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 20, 2008

I was very pleased with all my items. The one item was a bit difficult to get together as the spindles were not firmly glued in place and tended to turn as I was screwing the base to them. (Two tier unit)
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