Bellacor Report Card & Customer Reviews

Ratings Report Card*

Bellacor Bellacor

Rated by
10,000 customers
since 2001

  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.8Customer Support

Customer Certified

Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 90% 86% 89%
Neutral 2% 4% 2%
Negative 8% 10% 9%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 09, 2008

Lamp is acceptable, but color was described as "distressed black" and it was simply black. Looks ok, but the distressing would have made it nicer
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Aug 08, 2008

Overall, I was very happy with my shopping experience. The one area that could use improvement is a glitch in the website. When trying to narrow the search to a particular type of product, after just a few pages, the site goes from offering products in the narrowed search to offering products from your overall list. Like most people, I'm not going to... More
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Aug 08, 2008

My order was about a week later than i expected. I said ship in 2 days but it took 2 weeks to get here.. Also the shipping tracking has to be done by called Bellacor and other sites I can track my own package. I ordered a pair of sconces and one glass votive was broken. However Bellacor called the company and supposedly I'll have it by Tues and today... More
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Aug 08, 2008

Overall the experience was good. It would have been nice to receive a "shipped" status with tracking number. Our main complaint is that the picture of the bath bars did not accurately show the glass shades. From the picture you can NOT tell that the shades have a marbled pattern.
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 08, 2008

The light fixtures are not as good looking as I thought from the online picture and description
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 08, 2008

I am totally satisfied with my purchases from Bellacor now and in the past. They are a "top notch" company!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 08, 2008

The light I ordered was beautiful. In fact I already ordered another product from your website that was lower in price than I had seen it in a store. So I am returning that item to the store and saving $65.00!
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 07, 2008

I had received two e-mails from Bellacor regarding the delivery of my chandelier, I checked the tracking which stated it had been delivered on 7/29, I called on Sunday 8/3, I was told that another chandelier would be shipped. On 8/4 the original chandelier arrived, with 3 broken globes. I am awaiting replacement globs at this time.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 07, 2008

I wish there had been a cutting template included with the sink that ordered.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 07, 2008

The product was very, very poor in quality. I was extremely disappointed in the lack of craftsmanship. However, the customer service was excellent around crediting my account and handling the return, at no cost to me. Their guarantee of no hassle return was outstanding.
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