Newegg.com Report Card & Customer Reviews

Ratings Report Card*

Newegg.com Newegg.com

Rated by
100,000 customers
since2001
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 8.5Customer Support
Detailed Customer RatingsStore InformationRatings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 89% 94%
Neutral — 6% 2%
Negative — 5% 4%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 14, 2008

As always Newegg.com delivered with zero issues, I plan on keeping Newegg.com as my number one computer shop.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 13, 2008

I was upset that all the parts I ordered not once did a representative state that they would be incompatable.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 13, 2008

I am pleased with the scanner, I appreciated free and timely shipping, and being able to track shipment. Floyd
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 12, 2008

The package I purchased was a combo deal for an SLR camera with ALL the accessories. The cost with shipping included was $801. The price for just the camera locally was $799....need I say more?
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 12, 2008

got the order before I got the tracking information....now that's fast NewEgg, you're the best, keep it up!!!!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 12, 2008

Very satisfied with the order process and delivery.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 11, 2008

Great company
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 11, 2008

The rebate required a UPC from the product. The UPC was not on the box and instead was on the graphics card itself / on an impossible-to-remove sticker that says "Warranty void if removed". What should I do?
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 09, 2008

After spending over an hour trying to choose "the" digital camera to best meet my son's needs, I was able to make an informed decision and place my order in less than 10 minutes with the help of online chat. THANKS!
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 06, 2008

newegg was fine. HP printer did not work out-of-the-box. HP support switching it out, Inconvenience and additional trouble doesn't make me really happy. Not neweggs' fault, but it doesn't allow me to give this outline purchasing experience a high rating.
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