Lighting On The Net Report Card & Customer Reviews

Ratings Report Card*

Lighting On The Net Lighting On The Net

Rated by
2,500 customers
since 2006

  • Overall Rating: 7.9Overall Rating
  • Would Shop Here Again: 8.0Would Shop Here Again
  • On Time Delivery: 8.1On Time Delivery
  • Customer Support: 7.5Customer Support

Customer Certified

Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 86% 81% 81%
Neutral 8% 6%
Negative 14% 11% 13%
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*Ratings are for the past 90 days only.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 03, 2008

None
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Aug 29, 2008

It took over a week to let me know that the product was out of stock, not leaving enough time to have it for the party this weekend. Plus, they should never have charged my credit card if the item as not available.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 28, 2008

This was an excellent transaction. No problems.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 25, 2008

YOU FIRST SEND ME AN E-MAIL SAYING WHEN IT WOULD BE SHIPPED AND I INFORMED CUSTOMER OF THAT DATE. THEN A FEW DAYS LATER YOU SEND AN E-MAIL THAT SAYS IT IS NO LONGER AVAILABLE.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Aug 25, 2008

One of the 2 items shipped was wrong. I have to return it and I have now received the correct item. Was difficult to contact Customer service on one of the days. Mailbox was full too.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 25, 2008

The low flat rate for shipping is attractive and well advertised on the site, but there is a handling and insurance fee that is not stated until a screen or two before submitting an order. The order did arrive relatively quickly.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 24, 2008

I could not get my order through without having to reset the total quanitity many times. I used a different computer and it did the same thing.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Aug 24, 2008

Penents were not completly as shown on web site. When I questioned them on this I was told that's the way it is and if I returned them there was a 35% restocking fee. I am not at all happy with their customer survice nor the way they handled my concerns.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 22, 2008

I am Very
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 22, 2008

Product, etc. is fine. But what I DIDN'T like was the way I was directed to this site when the e-mail said to "click here to confirm you received your order." I also didn't like the way I supposedly "qualified for a prize" of three free magazines immediately after I placed my order, and then, when I selected the magazines AND gave... More
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