Lenox Report Card & Customer Reviews

Ratings Report Card*

Lenox Lenox

Rated by
175,000 customers
since 2001
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 9.1Customer Support

Customer Certified

Circle of Excellence
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 95% 92% 92%
Neutral — 2% 3%
Negative 5% 6% 5%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 03, 2008

Yearly, I purchase a Christmas Moose for my granddaughter, and every year I am so pleased with my gift !!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 02, 2008

The item was not supposed to arrive for atleast 3 weeks becuase it was a custom neckless but it arrived in a week or less. I was very surprised and pleased. I have never had anything ship so quickly!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 02, 2008

I am very pleased with my personalized Mother's Day Basket. It is just beautiful and will be a treasured item in our family. I love it!!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 02, 2008

As usual wonderful service, great merchandise, delivered on time.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 01, 2008

The product was received 2 weeks prior to expected date and is of high quality and workmanship. I am very pleased with my purchase.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 01, 2008

The order was placed online and was given an eta of 3 weeks for delivery. After 4 weeks, I contacted Lenox via email and was told "awaiting delivery from personalization team" and shipment would be a couple of days after that. The following week, I called Lenox and spoke to a rep named Elaine. After placing me on hold for a few minutes, she... More
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 01, 2008

My father just now received the bird that I had ordered for him. I paid $2 extra for quicker shipping. My father said the box was in poor shape, but the packaging kept it from being broken.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jun 30, 2008

My granddaughter loved the Tinker Bell 2008.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 30, 2008

I am very pleased with the two items that i bought from lenox this time. i have previously purchased items from lenox before and i have had no problem with delivery or anything with the item.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 30, 2008

I have been buying Lenox for years and I trust the quality of their fine products. I have never been disappointed!
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