L.L. Bean Report Card & Customer Reviews

Ratings Report Card*

L.L. Bean L.L. Bean

Rated by
5,000 customers
since 1998
  • Overall Rating: 9.2Overall Rating
  • Would Shop Here Again: 9.4Would Shop Here Again
  • On Time Delivery: 9.3On Time Delivery
  • Customer Support: 9.3Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 92% 97% 97%
Neutral 8% 3% 2%
Negative — — 1%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 12, 2008

L L Bean is an ouststanding store. I am always satisfied with the the products and with their willingness to exchange or replace any item. Their customer service can't be beat. I recommend this site and this seller with the greatest confidence.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 12, 2008

I have shopped at llbean for many years and will continue to do so. Their quality of goods is excellent and the customer support is excellent.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 12, 2008

LL Bean continues to be a leader in their customer service by providing a fabulous website from which to purchase items - details on the products are complete and the check procedure is very easy.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Aug 12, 2008

I am glad LLBean.com has decided to join the iGive.com family of stores.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 12, 2008

Excellent quality products but sometimes not available in XL sizes of widths. This is annoying and has forced me to look elsewhere.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 12, 2008

I bought something to ship to my son over in Iraq. The woman I spoke to for help with shipping was amazing. I was so impressed with her help that I now shop there more often. What a caring company!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 12, 2008

I absolutely LOVE shopping with this company. I call them instead of ordering online because as soon as you call, within two rings,there is a REAL person to talk to. Not only that, but there are no menus to sift through, no waiting on hold, none of that "Your call is very important to us. Your call will be answered in the order in which it was received... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Aug 12, 2008

I first show my item in a friend's catalog and then went online to see it better. I put in my order and it was send in a short time with no problem. It was well packed and was just as I tought it was. I will buy from them again.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Aug 11, 2008

Always a pleasure ordering from L. L. Bean. The student backpack is a great product.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Aug 11, 2008

I really enjoyed this website ordering. great return policy too.
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