L.L. Bean Report Card & Customer Reviews

Ratings Report Card*

L.L. Bean L.L. Bean

Rated by
5,000 customers
since 1998
  • Overall Rating: 9.2Overall Rating
  • Would Shop Here Again: 9.4Would Shop Here Again
  • On Time Delivery: 9.3On Time Delivery
  • Customer Support: 9.3Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 94% 97% 97%
Neutral 6% 3% 2%
Negative — — 1%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Aug 20, 2008

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Aug 19, 2008

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 19, 2008

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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Aug 19, 2008

the site was clear and easy to use The product i was seeking was available, even tho it was seasonable. The phone help was pleasant, and courteous . Delivery was prompt
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Aug 18, 2008

I have to admire the quality of their products overall. The only thing I am unhappy with recently was their switch to another credit card supplier- Barclay's- with higher interest rates. So I discontinued their card, which I had for many years,as did my husband, and voiced our displeasure with their company for doing this.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 17, 2008

Purchased a sleeping bag a week before a camping trip. It was just as pictured and was comfortable too.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Aug 17, 2008

Product was easy to order but pictures were somewhat difficult to tell quality and texture of product. Consequently I was somewhat disappointed in above. But delivery was good but shipping charges were not.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 17, 2008

LLBean really knows how to value the customer. I'm willing to pay a bit more because of this. I've ordered from them for years and will continue to do so.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 17, 2008

I bought and returned a pair of 'water sports' flipflops because they did not fit properly. Had them for a few weeks before sending them back. The refund was executed promptly, no questions asked, and the original shipping charge was refunded also even though I bought and kept other items in the same order. LL Bean deserves its excellent reputation... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 17, 2008

The products were clearly displayed, prices accurate, shipping was reasonable, I personally don't like FEdX. But they did deliver on time, undamaged packaging and products were as ordered.
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