NorthlineExpress.com Report Card & Customer Reviews

Ratings Report Card*

NorthlineExpress.com NorthlineExpress.com

Rated by
5,000 customers
since 2005
  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 8.3On Time Delivery
  • Customer Support: 8.2Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 86% 80% 84%
Neutral 14% 10% 6%
Negative — 10% 10%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 28, 2008

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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Aug 26, 2008

I think the return policy is what will keep me from ordering again. I could understand having to pay return shipment (although many companies allow for free return shipment) but do not understand a 15% restock fee
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 23, 2008

delivery information is misleading when you pay to 3 day delivery and it does not come within the time period there sould be some sort of repayment
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 22, 2008

The have a good web site and are easy to order from ,Thanks john
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Aug 18, 2008

ordered unit was the 3rd unit in a little over 3 yrs. two units malfunctioned. the 1st was under warranty, the 2nd lasted less than 10 months of use, over 2 yrs.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Aug 16, 2008

Haven't had the opportunity to use the product yet.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Aug 14, 2008

Wasn't notified when item was shipped. Web tracking wouldn't work. No way to find out delivery schedule until it arrived. No shipping estimate was given.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 14, 2008

i got one of the gallons opened and dripped all over the box ,
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Aug 10, 2008

everything was fine
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Aug 08, 2008

Thank you very much.
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