VintageTub.com Report Card & Customer Reviews

Ratings Report Card*

VintageTub.com VintageTub.com

Rated by
2,500 customers
since2003

  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.6Customer Support

Customer Certified

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Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 92% 89% 92%
Neutral 4% 5%
Negative 8% 7% 3%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 17, 2008

Easy to navigate website. Lowest price on item. Ultra fast and free shipping. Would highly recommend purchasing from this company.
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Nov 16, 2008

Customer service told us different answers for the same problem, item was ordered one month prior to getting it because there was only one item in stock and three people ordered it. Total pain in the butt!!!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 16, 2008

Did not like the yellow roadway delivery. We had to go to the shipping dock to pick it up after they told us in the morning that the sink was on the truck. I called the delivery and they told us it was still in their warehouse.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 12, 2008

For a missing part (end cap) I was asked to contact the manufacturer directly, rather than VT doing it. I am still waiting for the part.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 09, 2008

This is a beautiful sink sold at a very good price, delivered expeditiously. I am very happy with this purchase and would highly recommend this seller.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 06, 2008

I'm disappointed that my sink order was delayed due to an email that got caught in my spam filter - rest of my order came through nicely. Very frustrating...
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Nov 02, 2008

The shipment arrived dented and with missing parts. We did not get return shipping instructions untill we call the 800 number back. And now we are waiting for the replacement to arrive. We have not recd confrimation of shipment for the replacement.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Nov 02, 2008

Looking for more items from American Bath Factory but their items are too expensive.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 01, 2008

I have been greatly satisfied withthe service I've received and thrilled with product I ordered.The elegant faucet set looks beatiful in my bathroom.I have already gotten many compliments, thank you!!!
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Oct 30, 2008

I ordered three items two of which are now on back order. I planned with my contractors to begin construction and now that the items are on back order, I will be veri inconvenieved.
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