The Home Depot Report Card & Customer Reviews

Ratings Report Card*

The Home Depot The Home Depot

Rated by
100,000 customers
since 2000
  • Overall Rating: 7.9Overall Rating
  • Would Shop Here Again: 8.2Would Shop Here Again
  • On Time Delivery: 8.1On Time Delivery
  • Customer Support: 7.4Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 60% 67% 81%
Neutral 40% 13% 8%
Negative — 20% 11%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 16, 2008

easy to use for store pick up. lots of choices to choose from, pricing pretty competitive.
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0 out of 0 people found this review helpful.

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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Aug 16, 2008

Home Depot use to be a great store - helpful people- vast supplies - now they are mediocre - have to make several trips to different sites to find what I need and still sometimes end up in our local hardware store. But Lowe's is not much better lately either - staff forget about them, I would get more help from a blind monkey - don't you train anyone... More
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Aug 15, 2008

Not always easy to locate product. Prices not always clear. Customer support somewhat lacking. Prices sometimes higher. Satisfactory most of the time. Turnaround time ok. Products sometimes damaged in shipment but are usually well-packaged.
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0 out of 0 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Aug 15, 2008

The windows were great! They dropped in price from the time we selected and the time we ordered. And they all had screens!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Aug 14, 2008

very easy to shop and find what I needed and wanted, great selectin of lamp at a good price. i looked at several other items but i want to go to the store to see them first. i shop alot on line nice site
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1 out of 2 people found this review helpful.

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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Aug 12, 2008

Use the site mainly to find if a product is available at a local Home Depot. Have not ordered over internet yet, but may in the future.
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1 out of 2 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Aug 12, 2008

great place to shop, as they have great customer support i will let other customers to buy at home depot as they always have great prices and great deals with discounts
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0 out of 1 people found this review helpful.

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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Aug 12, 2008

no knowledgeable help, poor computer inventory, damaged re-boxed products, this store has become a all around looser
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1 out of 1 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 11, 2008

I would shop here again. It was a easy to make my purchase Home Depot had what I need at a good price. They shipped my items on time. And couldn't have purchase the items at the store.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 11, 2008

Found what I needed immediately, great price, had it in 2 days. Very, Very happy with overall shopping experience
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