The Home Depot Report Card & Customer Reviews

Ratings Report Card*

The Home Depot The Home Depot

Rated by
100,000 customers
since2000

  • Overall Rating: 8.2Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 7.3Customer Support
Detailed Customer RatingsStore InformationRatings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 81%
Neutral 14%
Negative 5%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Sep 13, 2008

out of sump pumps (due to weather)' purchased a moen faucet for bathroom, selection only fair- had coupon but did not receive satisfactory help from employees
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Overall Rating: 0.0 Overall Rating
Would Shop Here Again: 0.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 12, 2008

I did not order online, I went to the store. At the store I found what I was looking for and was prompted to a better product than what I was originally going to purchase. I purchased paint and had an employee carry it to my car
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Sep 12, 2008

Every time I shop at Home Depot, I ask myself why I did. The place is far too impersonal and difficult to get help. Their specials are usually gone the day after the flyers come out. I greatly prefer Menards for price, selection and helpfulness. Menards will continue to be my primary home improvement store. I will continue to avoid Home Depot whenever...More
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