FTD.COM Report Card & Customer Reviews

Ratings Report Card*

FTD.COM FTD.COM

Rated by
5,000 customers
since2000

  • Overall Rating: 7.9Overall Rating
  • Would Shop Here Again: 7.9Would Shop Here Again
  • On Time Delivery: 8.3On Time Delivery
  • Customer Support: 8.0Customer Support

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Overall Rating
History
Past
Week
Past
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Past 3
Months
Positive 50% 78% 81%
Neutral 3% 5%
Negative 50% 19% 14%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 12, 2008

My sister loved the flowers and they are still alive more then a week later!!!!!
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Nov 10, 2008

I don't believe I can count on your service ever again.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 08, 2008

Because this order was for an out of town funeral, I have not been able to inspect the item. I could give more information if I had been able to see the product.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 07, 2008

flowers and vase were very nice, but delivery rates are way to high
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 05, 2008

all was superb!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 03, 2008

Didn't get the packet to put in water to help the life of the flower
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 01, 2008

The Money tree that I ordered looked great and my wife was very pleased with the appearance of the plant.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 01, 2008

I was disappointed by both the chocolates that were inedible and the bonsai which could not be kept indoors, when that was the intention. This was for our anniversary and my wife was not all that happy.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 31, 2008

I did not attend the funeral/funeral home, so I did not see the flowers myself. A family member did tell me that they were gorgeous.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 31, 2008

All i can say is what my mother tells me. She is in a Nursing home in another state and she loves flowers and she told me how beautiful they were and how much she loved them. Flowers cheer her up and make a horrible day beautiful
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