FTD.COM Report Card & Customer Reviews

Ratings Report Card*

FTD.COM FTD.COM

Rated by
5,000 customers
since 2000
  • Overall Rating: 7.8Overall Rating
  • Would Shop Here Again: 8.0Would Shop Here Again
  • On Time Delivery: 8.3On Time Delivery
  • Customer Support: 7.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 84% 80% 81%
Neutral 8% 10% 4%
Negative 8% 10% 15%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 17, 2008

I was honestly surprised how quickly my order arrived, internet orders are not usually that prompt!
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 12, 2008

The package was delivered late and the questionaire to see if my package arrived was e-mailed much later.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Aug 11, 2008

The quality of their merchandise never fails to amaze me.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Aug 09, 2008

The order was delivered 3 days late and wasn't what I ordered. FTD didn't contact me to tell me they weren't able to fill the order. I initiated phone calls on three separate days to resolve the issue. The flowers were for my mother's 79th birthday, and she thought I had forgotten her birthday. FTD didn't offer me any type of recovery, I had to ask for... More
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 04, 2008

i really like thet convience of ordering but the product quality vary's
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Jul 27, 2008

I was very suprised and thought by purchasing the larger deluxe or priemum package that the flowers would be of higher quality not carnations...very disapointed
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 11, 2008

I really enjoyed using FTD and will recommend this service to anyone. The flowers went over very well, and I was impressed with the arrangement. Thank you
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 10, 2008

I ordered these for my grandmothers funeral (out of state) but my mom and dad said they were the prettiest flowers there (i was worried because I was on a low budget) so I truly want to thank you my mom cried yesterday one week later because they were still beautiful.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 06, 2008

I was pleased with the ordering and my grandaughter ennjoyed her package.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 02, 2008

See Comments under other
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