DicksSportingGoods.com Report Card & Customer Reviews

Ratings Report Card*

DicksSportingGoods.com DicksSportingGoods.com

Rated by
200,000 customers
since 2001
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 94% 92% 90%
Neutral 2% 3% 3%
Negative 4% 5% 7%
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*Ratings are for the past 90 days only.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 02, 2008

Tracking and order information services need to become more user friendly.
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 02, 2008

I was pleased that ****sSportingGoods.com had the items I was looking for, and was very pleased when one item was received within 3 days of ordering it. But the second half of the order took 2 weeks or more to get deliveried. That I didn't quite understand since there was no delay in the item from the warehouse.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 02, 2008

We were somewhat dismayed that the product we purchased had a MSRP of $10.00 and yet, ****sSportingGoods.com felt the need to sell it for $12.99. That really didn't set well with us, considering the amount of shipping and handling we still had to pay. Not a very customer friendly practice on your part!
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 02, 2008

Quick Turn aroung on Back order, it was only an etra 2 days and we got it delivered to us 3 days after in shipped!
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 02, 2008

Said the order was in stock and then after i send order, i get an e-mail day after that it is not available and order has been canceled. what an inconvenience and disappointment to have to find this out agter wnet all thru the ordering process.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 02, 2008

Badminton set received. One racket about to break after first use.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Sep 01, 2008

Great job
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 01, 2008

Excellent web site. Order was placed. Shipped faster than expected [both times] the first order was delivered early [YES] and I am expecting the second this week. My stupidity in ordering the wrong size on a weightlifting belt. Your customer service person - Marsha I believe - was outstanding, found the correct size in stock and we placed the order right... More
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 01, 2008

The product arrived withing the time period given to me by ****sSportingGoods.com.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 01, 2008

I had a good experience on your web site. I tried to purchase this item at the store in Carbondale, Il but it was not in stock. The representative in the golf shop said he would be happy to have the item shipped from another store. Since Carbondale is 50 miles from my home we ordered the item on your website. Easy, fast and saved me another trip to Carbondale... More
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