JCPenney Report Card & Customer Reviews

Ratings Report Card*

Rated by
10,000 customers
since1997

Overall Rating
Would Shop Here Again
On Time Delivery
Customer Support

Overall Rating History	Past Week	Past Month	Past 3 Months
Positive	100%	91%	92%
Neutral	—	7%	6%
Negative	—	2%	2%

*Ratings are for the past 90 days only.

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= Good

= Satisfactory

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	Overall Rating
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	On Time Delivery
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by Online Shopper, Nov 24, 2008

I have shopped J C Penney on line many times. Have never had a problem with them.

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1 out of 1 people found this review helpful.

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by Online Shopper, Nov 23, 2008

JCP has always been the place to shop - in-store or online. But Penny's does not have simple items. I always can count on JCP for good jewelry, good bedding. The website is very easy to access and shop. The shipping is a bit high but they will easily ship to other addresses as gifts.

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0 out of 0 people found this review helpful.

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by Online Shopper, Nov 22, 2008

Ordering was easy and fast. Delivery was tracked each step of the way.

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0 out of 0 people found this review helpful.

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by Online Shopper, Nov 22, 2008

I have shopped JCPenney for years. The quality is always there. JCPenney is always offering free shipping or price incentives.

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0 out of 0 people found this review helpful.

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by Online Shopper, Nov 21, 2008

I was hoping this coat would be offered this season. And, it was nice to receive a free shipping coupon in the mail at the same time.

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0 out of 0 people found this review helpful.

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by Online Shopper, Nov 21, 2008

I am usually very satisfied with J.C.Penney online, with the exceptions of the shipping charges and sometimes the prices. Overall, I will continue to support J.C.Penney online.

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0 out of 1 people found this review helpful.

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by Online Shopper, Nov 20, 2008

I have used the site a few times and have had no problems. Will definitely use it again.

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0 out of 0 people found this review helpful.

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by Online Shopper, Nov 20, 2008

The site was fairly easy to use. However the availability of many items was very limited. I am ok with penneys and will use it again in the future.

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0 out of 0 people found this review helpful.

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by Online Shopper, Nov 19, 2008

Items that I have purchased have been exactly as they have been advertised. I am pleased by the care that Penny has given to each purchase.

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0 out of 0 people found this review helpful.

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by Online Shopper, Nov 19, 2008

The products ordered were the proper size when delivered. It was possible to track the shipment and know when delivery would occur. Some colors were not available in my size.

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0 out of 0 people found this review helpful.

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