JCPenney Report Card & Customer Reviews

Ratings Report Card*

JCPenney JCPenney

Rated by
10,000 customers
since 1997
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.5Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 90% 90% 91%
Neutral 10% 9% 6%
Negative — 1% 3%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 06, 2008

Purchased children cloths as presents. very satisfied. Also purchased cloths for me. Like buying from JCPenny for mmyself because they have tall sizes. Lots of variety. Alos buy most of my bedspread and sheets from here. Good variety and good quality. Usually pay alittle more buth quality outweighs added price
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Oct 06, 2008

The website was easy to maneuver, the prices were right. I don't have any cons, sorry.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Oct 06, 2008

I no longer have a JCPenney store in my n'hood; therefore I shop via catalogue and find their mdse to be as advertised and priced competively, and delivered as promised.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Oct 06, 2008

very good merchandise, excellent variety, I've found just what was looking for
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Oct 06, 2008

JCPenney was great in offering Free Shipping for purchases over $49. I ordered my things on Monday and received them at my house on Wednesday! Great price and fast shipping is always great.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 05, 2008

My favorite general clothing store to shop at. Always have a good selection and prices are competative.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Oct 05, 2008

The biggest "pro" about using the site is that you can order and receive purchases at home rather than having to leave home, drive your car, use your gas, etc. Not only is this a "pro" in the financial ways, but it is also a big time-saver. "Con" would be the fact that you can't have a "hands-on" approach before buying something.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 05, 2008

Good experience of shopping. Good value,Will shop again for other products.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 05, 2008

Nice website, great pictures of items, lots of selection. It was fun shopping this website.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 05, 2008

The items I ordered were fine. I had no problems receiving what I ordered
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