The merchant's cred cd verif syst declined the order -no reason, My card co. was NEVER contacted. Their, alleged, e mail did not reach me, but the order confirm did. So no timely delivery, and they pay to expedite it, locally it was $50 more .
I received by mail a statement indicating one of the items is in backorder. That should had been pointed out at time of purchase and maybe I would had made a different selection. Further, no indication was given on future delivery of backorder item.
Thank You Irv's for having this fantastic sale. Irv's has excellent choice of merchandise, and very fast shipping. The emails let you know when your item will ship and arrive. Excellent Communication!!!Thank You.
I was a little disappointed that the item we ordered online was actually out-of-stock. However, a customer service representative from Irv's contacted us immediately to inform us of this. That was good.
I called customer support for a tracking numbre the lady said she would call me back.Never did.I think it would of been great if I would of received a call back, in regards to my question.
I contacted Irvs by telephone and by e-mail and have not yet gotten a response to my e-mail. Our order was never shipped due to an error on Irvs part and then no effort was made by the customer service rep to expedite the order once I called. It was a very disappointing experience and while I have recommended Irvs in the past, I would not again.
I ordered it on a Sunday 08/03/08 expecting it to be delivered by Friday (5 - 7 days). It wasn't even shipped until Thursay 08/08/08. I had a trip planned. I realize express shipping was available, however I thought it would be shipped Monday 08/04/08.
Irv's Luggage
Overall Rating
Neutral
Negative
= Outstanding
= Good
= Satisfactory
= Poor
