I purchased the santa sleigh last year and loved it. the detail was so beautiful. So when I seen the birthstone tree I had to get it. When I received it I was VERY disappointed in the quality and workmanship of the piece. The stone where glued on with the glue coming out of the sides and all over the stones. The paint was was way off and looks like a...More
I was disappointed when I found the same product on Amazon and they had free shipping. I called Lenox customer service and they removed the shipping charge without any hassle.
I chose my shipping method based on # of days until delivery. the product didn't ship for 3 or 4 days, which I didn't account for because there was nothing indicating it wouldn't ship immediately. The product arrived in time, but just barely, for the occasion for which it was ordered. I would recommend adding information on # of days until product ships...More
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