One item is on backorder, and I did not realize that I would have had to pay for the shipping on that item (otherwise shipping was free). I'm not sure what the status of the order is now. As I recall, I was advised that the backordered item would not be shipped (problem with availability?), but my account has not been credited for the extra shipping...More
I love the web site. I love the 2 bags 1 site option. I would like to see more brands offered. Also within the current brands offered, I would like to see the entire line of products offered. In some instances, I was looking to purchase a particular product only to find that it was not available form beuaty.com. I would also like to see the packing materials...More
I always havae an excellent experience. Even the two times my items have leaked into the bag the customer service is so outstanding that I almost haven't minded. The staff is the difference for me - they are knowledgable, extremely curteous and always resolve whatever problem arises - and very few ever do. Really have enjoyed my experience with this...More
Did not have bubble wrap but had a two segment of inflated plastic. THis did NOTHING to keep all the items from banging around in dthe box. One of the products arrived broken and is being returned. My order arrived in two shipments and the packaging was minimal in both.
The package was damaged from poor handling by someone during shipping. I was surprised by this and I hope it is only time I have to deal with this problem. Thank you
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