Blair.com Report Card & Customer Reviews

Ratings Report Card*

Blair.com Blair.com

Rated by
300,000 customers
since 2001

  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.5On Time Delivery
  • Customer Support: 8.6Customer Support

Customer Certified

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Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 86% 86% 85%
Neutral 7% 5% 5%
Negative 7% 9% 10%
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*Ratings are for the past 90 days only.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jul 19, 2008

WHEN I ORDERED THESE ITEMS THEY WERE IN STOCK BUT IT TOOK THREE TO DAYS TO PROCESS BEFORE SHIPPING. WHEN YOU ORDER SOMETHING IN STOCK YOU NORMALLY THINK IT WILL SHIP NEXT DAY. ITEMS WERE ORDERED ON 7-3-08AND NOT SHIPPED UNTIL 7-9-08. AFTER SHIPPING ON 7-9-08 THEY SIT AT ATLANTA GA. FOR 3 DAYS. I WAS NOT SATISFIED WITH THIS DELIVERY. IT APPEARS THAT YOU... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 19, 2008

i received my order, just 9 days after placing the order, all the blouses are beautiful, and the eyelet comforter and eyelet curtains are beautiful beyond words. the living drapes are wonderful, they are insulated and very heavy, and they go great with the forest green carpet, i love to shop at blairs, have for years now, and i've never had a problem... More
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jul 19, 2008

Never had any problems orderin or returning items. Blair is a good company
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Jul 19, 2008

I didn't get an e-mail response with confirmation number or status of my order, so I wondered if they had actually received the order.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 19, 2008

I am pleased with all my Blair purchases. I hardly ever send something back.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jul 18, 2008

I returned 1 item immediately on 6/25. Blair received it on 7/5. I am being billed for item returned and after calling billing, they did not know if item was received so I had to call and make sure item was received and then call back billing. They still had no idea if item was returned, so I did not send payment for item returned.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 18, 2008

Please STOP sending me surveys or I"ll stop sending you my business!!
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 18, 2008

Products are always great. Any returns or exchanges have gone smoothly in the past. I was very surprised by my last few orders. They seem to have taken much more time than usual. This last order was scheduled for delivery on July 8 according to Blairs tracking email, but it did not arrive until 3 days later. I was about to contact customer service, but... More
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jul 18, 2008

You took my money 9 days before shipping my order,my feeling about taking the money before shipping is not proper way to do busines. Sincerly claire Gagnon
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Jul 18, 2008

It was very hard to talk to a live person to ask questions.
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