Best Buy® Report Card & Customer Reviews

Ratings Report Card*

Best Buy® Best Buy®

Rated by
1,000,000 customers
since2001

  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.3Customer Support

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Overall Rating
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Positive 90% 89% 89%
Neutral 3% 4% 4%
Negative 7% 7% 7%
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 02, 2008

pleased with product snd service of best buy
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 02, 2008

great transaction free shipping a plus! thanks!
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 02, 2008

I found it very easy to shop online and enjoyed the free shipping. Everything came very quickly. Thank you. The only concern I did have was that the IPOD package was squashed and the interior air protectors had no air but the IPOD survived.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 02, 2008

i dont like online system
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Dec 02, 2008

I bought 2 Kung Fu Pandas at different times online. I went to pickup DVDs w/manufacturer coupons.Unfortunately I was told I could not use them because the DVDs were on sale. I have had and know others that had them honored and I walked away dissappointed
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 02, 2008

Process went smooth
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 01, 2008

no comment, the salespeople are always up to date and very helpful.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 01, 2008

This was delivered to my elderly Mother, who lives in another city. The microwave worked well the first week, but is now not working sporatically. She told me about this yesterday. I will not be in her city to return until the end of the month.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 01, 2008

I am still waiting on a backordered item. So I only received partial
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Dec 01, 2008

Very good transaction with Best Buy.
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