Beauty.com Report Card & Customer Reviews

Ratings Report Card*

Beauty.com Beauty.com

Rated by
10,000 customers
since2001

  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History
Past
Week
Past
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Past 3
Months
Positive 87% 92% 91%
Neutral 4% 3% 3%
Negative 9% 5% 6%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 13, 2008

Excellent variety of beauty products with fair pricing and frequent discount offers.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 13, 2008

My only complaint (and it's not really a complaint) was that I only received two samples, not three. :(
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 13, 2008

I would like to see smaller boxes for small orders and more environmentally friendly filler. The worms made out of corn that melt when wet and are not harmful if eaten by pets are wonderful!
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 13, 2008

Need more product selection, eg patricia wexler md
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 12, 2008

this was a very positive buying experience. the web site was easy to use and the offered discount was a plus. this item certainly was shipped very quickly!
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 12, 2008

I thought I was suppose to get a 20% discount, but I was charged the full price. I did not see 20% off of the price. Not happy about that.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 12, 2008

I did not get the 20% discount that was sent to me via email.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 12, 2008

I was very pleased. I'd buy from them again.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 11, 2008

My only regret, is that it said I qualified for free shipping, but didn't actually because I was a returning customer. That was disappointing to me, a returning customer ought to have some rewards too! I do love Beauty/Drugstore.com because you have everything/this shipping at 5.99 was kind of a spanking is all.
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Nov 09, 2008

Configuration of a "kit" received was not the same as advertised on their website. Beauty.com kept sending me the same wrong kit in exchange and never took the time to look at the actual product. Finally gave up and took a refund.
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