Beauty.com Report Card & Customer Reviews

Ratings Report Card*

Beauty.com Beauty.com

Rated by
5,000 customers
since 2001

  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.6On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History
Past
Week
Past
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Past 3
Months
Positive 80% 92% 88%
Neutral 7% 3% 4%
Negative 13% 5% 8%
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 24, 2008

I thought my order was eligible for free shipping / but that didn't happen. Was it because I selected free samples? If so, that's kind of a drag because I didn't even get two of the samples I selected. I got one substitute, but it was exactly the sort of thing I don't like / drugstore-brand, chemically-laden, cheap trick foot lotion. And then the other... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 23, 2008

it was great.. !!! pleased with the whole experience...
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jul 20, 2008

Hello: Unfortunately, I was again unsurprised to see the box improperly packed. My NARS Kabuki Brush, #27 Yachiyo brush ($50 and extremely delicate item)was packed in the same box as a 4lb container of EAS Phosphagen. The Phosphagen bottle pretty much steamrolled all of te items in my shipping box. My Yachiyo brush packaging was crushed, but the brush... More
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 20, 2008

The product packaging was brown box, very disappointing for "beauty.com" and products looked like they were just tossed into a brown box and sent, there was one piece of bubble wrap in the box and it was rubber banded into a wad, which I am fairly sure did absolutely NOTHING to protect the products during shipping. Overall, the presentation... More
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jul 16, 2008

I was surprised that the eyeshadow I ordered was broken, lids were off of other products, and the suncscreen was leaking. I was able to get the eyeshadow replaced but not the other items which also surprised me. Although your prices are not always the best and promos/coupons/bonuses are not available, I shop with you b/c of the convenience and variety... More
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 16, 2008

They advertize FREE shipping after a certian amount and this is one reason I come back to them alot to shop ~~~ BUT They Charge you 5.99 Each time and cannot fix or stop it from charging you and you cannot even try to place a 3 day order unless you spend over 100.00 items are not packed well as in no bubble wrap , and some leak and cause damage and cost... More
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 15, 2008

Regarding the products purchased, I can't tell you whether or not I'm satisfied because I haven't used any of it yet. I only use mascara on weekends.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 15, 2008

as always...a pleasure to do business with.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 14, 2008

In past orders, my products have often been damaged when I received them, due to no packing inside the box. One shipment included expensive eye shadow that was broken and although beauty.com replaced the item, I continue to be cautious about ordering products that may break or become damaged in shipping. For me, it has been easier to avoid the issue... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 13, 2008

It's so great to have a site that will ship to APO / that's so hard to find. I love that Beauty.com is associated with Drugstore.com, so it's a one-stop-shopping site for me. I'll be back!
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